30-Day Money-Back Guarantee. We want you to buy with confidence. If a WorldSIM digital service is not right for you, you may request a refund within 30 calendar days of the completed order date.
What this policy covers
This policy applies to prepaid travel eSIM plans and Virtual Number services purchased directly through worldsim.online. It covers a full refund request made within 30 calendar days, including where a service was not delivered as described, cannot be activated because of a verified technical issue, was charged in error, or does not meet the information shown at checkout.
How to request a refund
Email hello@worldsim.online or call +1 231 307 6868 within 30 calendar days of the order date. Please include your order number, the email used at checkout, the service purchased and a short description of the issue. We aim to acknowledge requests within 2 business days and will keep you informed of the outcome.
Digital services and access
On approval of a refund, access to the relevant eSIM plan or Virtual Number may be cancelled or disabled. We may ask for reasonable information needed to investigate a delivery, activation or compatibility issue. This does not limit any mandatory consumer rights that apply to you.
When a request may be declined
We may decline a request where there is evidence of fraud, refund abuse, unlawful or prohibited use, a duplicate refund or chargeback already in progress, or where a restriction is permitted by applicable law. This section never removes statutory rights for products that are faulty, not as described or otherwise covered by mandatory consumer-protection law.
Recurring Virtual Number services
You may cancel a recurring Virtual Number service before its next renewal to prevent future charges. A refund request for a current billing period remains available under this 30-day policy. Cancellation and refund requests should include the relevant order or subscription reference.
Orders processed by Paddle
Where an order is processed through Paddle, Paddle.com is the Merchant of Record for that order and processes the payment and return. You may also use the receipt or account link provided by Paddle, or visit Paddle Buyer Support, to request payment support or a refund. Approved Paddle refunds are returned to the original payment method where possible; Paddle's applicable buyer terms and mandatory local rights also apply.
Payment disputes
Please contact us first so we can resolve a problem quickly. You remain free to use any lawful dispute or chargeback right. If a bank or payment-provider dispute is already open, tell us so we do not duplicate the refund process.
Contact
WorldSIM is operated by ELITE SOFTWARE SOLUTION INC, 312 W 2ND ST UNIT A 962, Casper, WY 82601, USA. Support: hello@worldsim.online · +1 231 307 6868.